Who we are
Our website address is: https://thecastlesaltwood.co.uk.
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Privacy Policy
The Castle Inn Pub, Restaurant, and Hotel
Last updated: [Insert Date]
At The Castle Inn Saltwood, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you interact with us online, by phone, or in person.
1. Information We Collect
We may collect the following types of information when you use our services:
Social media interactions: if you tag or message us through social platforms.
Personal details: name, phone number, email address, billing and payment details, booking information.
Reservation details: date, time, party size, and special requests.
Hotel guest information: check-in/check-out details, ID for verification where required by law.
Online activity: information you provide through our website forms (e.g., contact form, newsletter sign-up).
Media
2. How We Use Your Information
We use your information to:
Improve our services and ensure the best customer experience.
Process and manage restaurant reservations and hotel bookings.
Respond to enquiries and provide customer support.
Process payments securely.
Send booking confirmations and important service updates.
Share relevant news, offers, and events (only if you have opted in to marketing communications).
Cookies
3. Sharing Your Information
We do not sell or rent your personal data. We may share information only with:
Legal authorities if required by law or to protect the rights and safety of our customers, staff, or property.
Trusted service providers (e.g., booking systems, payment processors) to deliver our services.
4. Data Security
We take appropriate measures to protect your information against loss, misuse, or unauthorized access. Online payments are handled by secure, accredited providers.
5. Your Rights
You have the right to:
Opt out of marketing communications at any time.
Request access to the personal information we hold about you.
Correct or update your information.
Request deletion of your data (where legally permissible).
6. Cookies and Website Use
Our website may use cookies to improve functionality and enhance your browsing experience. You can adjust your cookie settings through your browser at any time.